Terms & Conditions
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1. Terms of Service
Effective Date: 01/01/2025
Welcome to Pandora Car Alarms USA. By accessing or using our website and services, you agree to be bound by the following Terms of Service.
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Use of Website
You must be at least 18 years old to purchase from our store.
You agree not to misuse the site or attempt to interfere with its operation.
Products & Services
We sell Pandora Car Alarm systems and accessories, sourced directly from Pandora Car Alarms.
Product descriptions and prices are subject to change without notice.
Payment & Orders
All payments must be made in full at the time of purchase.
We reserve the right to cancel or refuse any order.
Limitation of Liability
Pandora Car Alarms USA is not liable for damages arising from misuse, improper installation, or unauthorised modification of our products.
Technical support is available, but installation remains the customer’s responsibility unless carried out by an approved installer.
Governing Law
These Terms are governed by the laws of the United States.
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2. Privacy Policy
Effective Date: 01/01/2025
Information We Collect
Personal details such as name, address, phone number, and email when you place an order.
Payment information is processed securely by our payment provider — we do not store card details.
Website usage data for analytics and improvements.
How We Use Your Information
To process and deliver orders.
To provide customer support.
To send updates and offers (only if you have opted in).
Sharing of Information
We do not sell or rent your personal data.
Information is only shared with trusted partners (e.g. USPS for delivery, payment processors).
Data Security
We use SSL encryption and industry-standard practices to keep your data safe.
Your Rights
You may request access, correction, or deletion of your data at any time.
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3. Shipping Policy
Effective Date: 01/01/2025
Order Processing
Orders are processed within 1–2 business days.
You will receive a tracking number once your order has shipped.
Shipping Methods
We ship via USPS (United States Postal Service).
Delivery times vary depending on location, typically 2–7 business days within the USA.
Goods are shipped to the address provided at checkout. International deliveries may incur additional fees. Failed deliveries may result in further charges.
International Shipping
At this time, we offer international shipping.
Customers are responsible for customs duties or taxes, if applicable.
Delays
Pandora Car Alarms USA is not responsible for delays caused by USPS, customs, or unforeseen circumstances.
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4. Refund & Return Policy
Effective Date: 01/01/2025
Returns
Items may be returned within 14 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
Non-Returnable Items
Opened electronic components (e.g. alarm modules) cannot be returned for safety and tamper reasons.
Refunds
Once returned items are inspected, we will notify you of approval/rejection.
Approved refunds will be issued to the original payment method within 5–10 business days.
Exchanges
If you receive a defective or incorrect product, we will replace it at no cost.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
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